Privacy Policy

Privacy Policy

Introduction

Welcome to Lone Tree Biofeedback Therapy’s online presence at https://lone-tree-biofeedback-therapy.denvermentalhealthcare.com (hereafter referred to as “our website” or “we”). We are dedicated to maintaining a transparent and secure environment for our users, ensuring their privacy is respected and their personal data is protected. This Privacy Policy details the practices we employ regarding the collection, handling, and disclosure of your information when you interact with our services.

Scope

This policy encompasses all aspects of our website, including but not limited to:

  1. Our primary website at https://lone-tree-biofeedback-therapy.denvermentalhealthcare.com.
  2. Any mobile applications or software developed by us and made available for download.
  3. Online services and products offered through our platform.
  4. All pages, subdomains, and domain aliases associated with our primary website.

Please note that this policy does not extend to third-party platforms, apps, or services linked from our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  1. Using Our Services: When you sign up and use our applications or services as an authorized user, we collect and process your data to provide a seamless experience.
  2. Visiting Our Websites: Every time you access our websites, our servers automatically log basic information about your browser and device for analytics and security purposes.
  3. Communication: We may reach out to you via various communication channels, including email, phone, or SMS, for newsletters, promotional offers, surveys, or support.

Personal Data Collection

We collect several types of personal data, which can include:

  1. Account Details: Your username, registration information, and profile settings.
  2. Payment Information: Credit card details, billing addresses, and payment history for processing transactions.
  3. Financial Records: Bank account numbers (if linked for direct payments) and financial transaction records.
  4. Purchase Data: Items or services bought from our platform, including quantities and purchase dates.
  5. Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile app usage data collected through cookies and similar technologies.
  6. Location Data: Information about your geographical location when you use our services or allow access for specific features.
  7. Feedback and Reviews: Comments, ratings, and other content you submit to us, including through surveys or reviews.
  8. Social Media Information: If you log in via social media accounts, we may collect data from those platforms (with your consent).
  9. Product Interest: Details about products you view, search for, or purchase on our site.

We gather this information through direct user input, tracking technologies, and third-party partners who assist us in delivering services.

Cookies

Cookies are small text files stored on your browser when you visit our website. They serve multiple purposes:

  1. Strictly Necessary: These cookies enable core functionalities like secure login and account management.
  2. Preference Cookies: They remember settings (e.g., language, font size) to enhance your experience.
  3. Analytics Cookies: Used for gathering statistics on site usage, performance, and user behavior, helping us improve our services.

You can manage non-essential cookies through our Cookie Manager, allowing you to customize your preferences.

Retention and Deletion

The period we retain personal data depends on the purpose of its collection and processing:

  1. Legal Requirements: We may need to keep certain records for legal compliance, tax purposes, or to prevent fraud.
  2. Business Necessity: Some data is required for our legitimate business interests, such as improving services, conducting analytics, or delivering personalized content.
  3. User Consent: Data subject to your consent will be retained until you withdraw it, after which we’ll take reasonable steps to delete or anonymize the information.

Once the retention period expires or upon request, we will securely delete or anonymize your personal data.

Security Measures

We implement robust security measures to safeguard your personal data:

  1. Encryption: We use encryption for data at rest and in transit to protect sensitive information from unauthorized access.
  2. Secure Third-Party Processing: Some services are provided by trusted third parties, who comply with strict security standards and privacy regulations.
  3. Access Controls: Our systems employ role-based access controls, ensuring that only authorized personnel can access specific data.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18 (or any other minimum age as required by local law). If you believe we have collected such data inadvertently, please contact us immediately so we can take appropriate action.

Your Rights

Depending on your jurisdiction and local privacy laws, you may have various rights regarding your personal data:

  1. Access: You can request access to the personal data we hold about you and its use.
  2. Rectification: The right to rectify inaccurate or incomplete personal data.
  3. Erasure (Right to be Forgotten): Requesting the deletion of your data where there are no legitimate grounds for retaining it.
  4. Restriction: Limiting the use or processing of your data under certain circumstances.
  5. Data Portability: Obtaining a copy of your data in a structured, commonly used format, and transferring it to another controller.
  6. Objection: Opposing the processing of your data for specific or all purposes.
  7. Non-Discrimination: You have the right not to be subject to automated decision-making that significantly affects you, including profiling.
  8. Appeals and Complaints: File a privacy-related complaint with our privacy officer or relevant supervisory authorities.
  9. Withdrawing Consent: Revoke your consent for processing at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please reach out to our Data Protection Officer using the contact details provided below. We will respond to your requests promptly and in line with applicable laws.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be effective immediately upon posting on our website, with a clear notification on the homepage. We encourage you to review this policy periodically for any updates.

Contact Information

For all privacy-related inquiries, feedback, or requests:

Email: [email protected]

Mail: Lone Tree Biofeedback Therapy, Privacy Policy Inquiries, [Physical Address]

We value your trust in our commitment to privacy and data protection. By using our services, you signify your acceptance of the terms outlined in this Privacy Policy.